Terms & Conditions

Last updated: [DATE]
 

1. About these terms: 
   These terms govern all orders made through our website. By placing an order, you agree to these terms (together with our policies: FAQ, Delivery, Returns, Privacy, and Cookies). These terms do not affect your statutory consumer rights under UK law.
    

2. Our identity:

   • Business name:Reight DIY Ltd

   • Registered office: [BUSINESS ADDRESS]

   • Email: help@reightdiy.com

   • Telephone: 07512 200232

   • Company number: 17501677

   • VAT number (if VAT-registered): [VAT NO.]
      

3. Our products: 
   We sell DIY kits for home repair, gardening and crafting. Each product page shows the kit’s contents, intended project, approximate completion time, difficulty level, and any age or safety guidance. We make reasonable efforts to ensure all product descriptions, images and details are accurate. However, colours or minor details may vary (screen images vs. real life). If a product is out of stock after you order, we will notify you by email and refund you or offer an alternative.
    

4. Product safety & use:
    Our kits contain tools and materials. Customers must read all included instructions and safety warnings before use. Use protective equipment as directed (gloves, goggles, mask, etc.). Do not use any tool or chemical for a purpose it isn’t intended. Some kits contain power tools (e.g. drills) or substances (e.g. filler, sealant). We assume you have the basic ability to follow instructions. If you are unsure about a task (especially electrical, plumbing or high work), seek professional help. Products are not toys unless specifically marked; keep hazardous parts away from children. Always follow any age recommendations on the product.
    

5. Pricing and payment: 
   All prices on the site are in GBP. The price in our catalogue or site is the price at time of your order. We accept payment via [PAYMENT PROVIDER] and/or other methods displayed at checkout. You must have payment cleared before we dispatch goods. All payments are processed securely; we do not store full credit card details.
    

6. Placing an order: 
   When you place an order and pay, you are making an offer to buy. We will send an order confirmation by email. A binding contract is formed when we dispatch the goods (we accept your offer at that time). However, under UK distance-selling law, we must send certain pre-contract information in a durable form. You will receive an order confirmation containing the product, price, delivery, and cancellation information; please save it for your records.
    

7. Delivery: 
   We deliver to the address you specify. Title (ownership) of the goods passes to you when we deliver them. Risk passes on delivery. See our Delivery Policy for details on shipping methods, times, costs and what happens if a parcel is lost or damaged.
    

8. Returns and refunds: 
   We process returns and refunds as described in our Returns & Refunds Policy. Nothing in these terms tries to limit your statutory consumer rights.
    

9. Faulty or misdescribed goods:
    If goods are faulty or not as described, you have legal remedies (repair, replacement, or refund) under the Consumer Rights Act 2015. Our Returns Policy explains how to proceed, but we will not escape responsibility for defective items.
    

10. Intellectual property:
     All content on the Reight DIY website (text, images, logos, designs) is owned by Reight DIY or used with permission. You may not reproduce or reuse our content without our consent. The Reight DIY name and logo are our registered marks.
     

11. Website use: 
    You agree not to misuse our website (e.g. hacking, spamming, introducing viruses, scraping). We aim to keep the site operational but do not guarantee uptime. We may suspend or modify parts of the site for updates or security.
     

12. Third-party services:
     We use third-party services (Wix for hosting, payment gateways like [PAYMENT PROVIDER], couriers for delivery, Google Analytics or other analytics, email services for marketing). Each of these providers may have their own terms and privacy policies. By using our site, you also agree to any such third-party terms as relevant.
     

13. Limitation of liability:
     To the fullest extent permitted by law, Reight DIY is not liable for indirect or consequential loss. We do not exclude legal liability for death or personal injury from negligence. We do not accept liability for damages caused by misuse of a product outside its intended purpose.
     

14. Website accessibility:
     We strive to follow best practices for web accessibility (clear headings, alt text, readable fonts, etc.). If you have trouble accessing anything, please contact us and we will assist you.
     

15. Privacy and cookies: 
    We handle your personal data as set out in our Privacy Policy (which also describes our use of cookies). By shopping with us, you acknowledge that we will collect and process your data in accordance with that policy.
     

16. Complaints:
     If you have a complaint about any product or service, please contact us first at [BUSINESS EMAIL]. We aim to investigate and respond promptly (usually within a few business days). If we cannot resolve it, you have the right to escalate to the UK Trading Standards or seek Alternative Dispute Resolution. For online EU/UK purchases, you may use the EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.
     

17. Governing law: 
    These terms are governed by the law of [England and Wales / Scotland / Northern Ireland] (choose the part of the UK where your business is based). UK courts will have jurisdiction. If you live in the UK, you will keep the benefit of any mandatory consumer protections under local law.
     

18. Changes: 
    We may update these terms occasionally. The version in effect at the time of your order applies to your purchase. Any changes will be posted on our site with a new “Last updated” date.