Refund Policy

Last updated: [DATE]

Your legal rights:
We want you to be happy with every Reight DIY purchase. If you buy as a consumer (individual, not a business buying for resale), UK law gives you certain rights. Nothing in this policy affects those rights. For example, under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and match their description. We also follow the Consumer Contracts Regulations for distance sales (online orders).
Cancellation (change-of-mind) right:
You have the right to cancel a distance order within 14 days of receiving the goods, without giving a reason. The 14-day period runs from the day after you (or someone you nominated) receives the goods. To cancel, you must clearly inform us (e.g. email help@reightdiy.com with “Cancel order #[your order no.]” or send a letter to our address).
Returning goods:
After you notify cancellation, you have 14 days to send the goods back to us (so a total of up to 28 days from receipt). Please use the following return address and include the order number on the package:

Return address:
[RETURN ADDRESS]
(Attach a note with your name, order number and that you are cancelling.)

It’s best to use a trackable postage service and keep the proof of postage until we issue your refund. (We recommend insuring the return if the goods are valuable.)
Condition of returned goods:
You may open and inspect the goods as you would in a shop (“trying them out”). However, if you handle them more than necessary (for example, using them beyond testing), and this reduces their value, UK law allows us to make a reasonable deduction from your refund. Please be especially careful opening kits (avoid spilling powders, scratching materials etc.). If the goods arrive back in a significantly worse condition, we may deduct from your refund for the diminished value.
Return shipping costs:
If you are cancelling for convenience (not fault), you must normally pay the direct cost of returning the goods. If the item is faulty or incorrect, we will cover the return postage.
Refund processing:
Once we receive the returned goods (or proof of return posting), we will refund you within 14 days. We will refund the price you paid for the goods, plus the cost of standard delivery. If you chose a more expensive delivery, we only need to refund the cost of our lowest-cost standard delivery option. The refund will be made using the same payment method you used originally (unless agreed otherwise).
Faulty or incorrectly supplied goods:
If any item you receive is faulty, broken, or not as described, you have separate rights. UK law requires that goods be as described, of satisfactory quality and fit for purpose. If this is not the case, you can return the product for a repair, replacement, or refund depending on the situation. Please contact us at help@reightdiy.com as soon as possible with details (and photos if helpful). If the fault appears within 30 days, you normally have a right to reject the goods entirely and get a full refund. After that, you may be entitled to repair or replacement. These rights are additional to the cancellation right above.
Proof of purchase:
We will need proof of your order or purchase (order number, invoice, or payment confirmation). It’s a good idea to keep your order email or packing slip until the return/refund is complete.
Exceptions:
Some items are exempt from the right to cancel if they have been unsealed (for health/hygiene reasons) or were custom-made. We do not typically sell those categories, but if any exceptions apply to your order, we will inform you clearly before
purchase. In all cases, statutory rights for faulty goods always apply.
Data protection:
When you return goods, we will use your data (name, address, order details) only to process the return. We will retain information about your order for record-keeping and legal obligations (typically up to 6 years for tax/invoicing purposes) but delete it when no longer needed.
Contact for returns:
For any questions about returning goods or refunds, email help@reightdiy.com. Include your order number and explain the issue.

Refund Policy

Last updated: [DATE]

Returning goods: After you notify cancellation, you have 14 days to send the goods back to us (so a total of up to 28 days from receipt). Please use the following return address and include the order number on the package:

Return address: [RETURN ADDRESS] (Attach a note with your name, order number and that you are cancelling.)

It’s best to use a trackable postage service and keep the proof of postage until we issue your refund. (We recommend insuring the return if the goods are valuable.)

Return shipping costs: If you are cancelling for convenience (not fault), you must normally pay the direct cost of returning the goods. If the item is faulty or incorrect, we will cover the return postage.

Proof of purchase: We will need proof of your order or purchase (order number, invoice, or payment confirmation). It’s a good idea to keep your order email or packing slip until the return/refund is complete.

Data protection: When you return goods, we will use your data (name, address, order details) only to process the return. We will retain information about your order for record-keeping and legal obligations (typically up to 6 years for tax/invoicing purposes) but delete it when no longer needed.

Contact for returns: For any questions about returning goods or refunds, email help@reightdiy.com. Include your order number and explain the issue.

Returning goods:
After you notify cancellation, you have 14 days to send the goods back to us (so a total of up to 28 days from receipt). Please use the following return address and include the order number on the package:

Return address:
[RETURN ADDRESS]
(Attach a note with your name, order number and that you are cancelling.)

Return shipping costs:
If you are cancelling for convenience (not fault), you must normally pay the direct cost of returning the goods. If the item is faulty or incorrect, we will cover the return postage.

Proof of purchase:
We will need proof of your order or purchase (order number, invoice, or payment confirmation). It’s a good idea to keep your order email or packing slip until the return/refund is complete.

Data protection:
When you return goods, we will use your data (name, address, order details) only to process the return. We will retain information about your order for record-keeping and legal obligations (typically up to 6 years for tax/invoicing purposes) but delete it when no longer needed.

Contact for returns:
For any questions about returning goods or refunds, email help@reightdiy.com. Include your order number and explain the issue.