Shipping Policy

Last updated: [DATE]
 

1. About this policy:
   This Delivery Policy explains how and when we deliver your orders. Reight DIY sells DIY project kits in the UK. Please read this along with our FAQ and Terms.
    

2. Delivery areas:
   We deliver to [INSERT DELIVERY AREAS]. Before you place an order, any restrictions or additional charges for your area will be clearly shown.
    

3. Delivery options & costs:
   We offer [standard / express] delivery. During checkout we display the exact delivery fee. (The cost may also be shown on product pages.) All prices are in GBP. There are no hidden fees beyond what is shown at checkout.
    

4. Processing & dispatch:
   Orders are normally processed and shipped within [INSERT NUMBER] working days of payment confirmation. Once your order ships, you’ll get an email notification (if you provided an email).
    

5. Estimated delivery times:

   • Standard delivery: about [INSERT TIME] after dispatch.

   • Express delivery: about [INSERT TIME] after dispatch (if offered).
     These are estimates only. We strive to meet these times but cannot guarantee them. (Note: by law, unless otherwise agreed, goods should be delivered without undue delay and in any case within 30 days.)
      

6. Tracking:
   If tracking is available, we email your tracking number when the order ships. You can then track your parcel via the courier’s website.
    

7. Delivery address:
   Please ensure your delivery address is accurate. We are not responsible for delays or returns due to incorrect addresses. If we receive an order back because the address was wrong, we will contact you to re-arrange. Additional re-shipping charges may apply if the error was on your part.
    

8. Risk of loss:
   During delivery, any risk of loss or damage remains with us until the order is delivered to you (or someone at your address). At the point of delivery, risk passes to you or your agent. (This is consistent with the Consumer Rights Act 2015.)
    

9. Damaged deliveries:
   If you notice visible damage to the package on arrival, do not discard it. Take a photo of the damaged packaging and the product, and contact us immediately at help@reightdiy.com with your order number. We will arrange a replacement or refund. This does not affect your legal rights.

10. Missing items:
    If you think an item from your order is missing, email us at help@reightdiy.com with your order number and details of the missing item(s). We will investigate and supply the missing items or otherwise resolve the issue as needed.

11. Late or non-delivery:
    If your order has not arrived within the expected time, please contact us promptly. Under UK law, if goods are not delivered within 30 days (or any agreed longer period), you may have the right to treat the contract as canceled and get a full refund. We will do our best to help – for example by expediting delivery – if any delay occurs.
     

12. International delivery:
    (Delete this section if not applicable.) We [do/don’t] currently ship outside [e.g. Great Britain]. (If “do”, specify where.) Any extra charges, customs duties or taxes for international orders are the customer’s responsibility.
     

13. Contact us:
    If you have any delivery questions, email us at help@reightdiy.com or write to:
     

Reight DIY
[BUSINESS ADDRESS]

We will respond within 1-2 business days.